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Forgot or misplaced your password?
Click HERE to reset your password
Your current email address must be on file for your account.
If an email address was not used to setup your account please contact us by phone
Are you having difficulty accessing your account because of a problem with your password?
Your password and/or login cannot contain any spaces.
Your password must be at least six (6) characters long. For increased security, we recommend creating a password containing both numbers and letters.
Your account may have been locked out for security reasons. Please contact our office for assistance.
Are you using a browser that doesn't support cookies, or do you have cookies disabled?
Your browser must support cookies, and the option must be enabled to sign in.

How To Enable Cookies: Microsoft Internet Explorer 5 or 6
Click Tools, and then click Internet Options.
Click the Security tab.
Click the Internet zone.
Select a security level other than High. -or- Click Custom Level, scroll to the Cookies section, and then click Enable for both cookie options.

How To Enable Cookies: Other Browsers
To see if your browser supports cookies, and for detailed instructions about how to enable this feature, see the online Help for your browser.
If you see a message to notify you that a Web site is trying to send you a cookie when you try to sign in, you should choose to continue or you will not be able to sign in.
If your browser does not support cookies, you can upgrade to a newer browser.
Are you using a browser that supports Secure Sockets Layer (SSL) connections, do you have SSL enabled?
Your browser must support Secure Sockets Layer (SSL) and the option must be enabled to sign in.

How To Enable Secure Sockets Layer (SSL): Microsoft Internet Explorer 5 or 6
Click Tools, and then click Internet Options.
Click the Advanced tab.
Scroll to the Security section.
Select all of the "Use SSL" check boxes.

How To Enable Secure Sockets Layer (SSL): Other Browsers
To see if your browser supports SSL connections and for detailed instructions about how to enable this feature, see the online Help for your browser.
If you see a message to notify you that you are entering or leaving a encrypted connection when you try to sign in, you should choose to continue or you will not be able to sign in.
If you are behind a firewall or proxy that does not support encrypted connections (for example, if you are accessing the Internet from a computer that is part of a corporate network), speak with your local system administrator to see if a solution can be reached using your network. Note that not all firewalls or proxies cause errors.
Need more information?
If you still cannot find the answer you're looking for, please contact the PPSACanada Support Team.
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